Shipping policy

Shipping Policy

Effective Date: August 2026

Thank you for shopping with Max Glora, operated by Max Global Group LLC. We are committed to processing and shipping your orders as quickly and securely as possible.

Order Processing

  • Orders are processed within 1 business day (Monday–Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We currently ship to:

  • 🇺🇸 United States
  • 🇨🇦 Canada

At this time, we do not ship to other international destinations.

Shipping Methods

United States

Standard Shipping

  • Free Shipping
  • Estimated delivery: 3–5 business days

Express Shipping

  • $15.00
  • Estimated delivery: 1–2 business days

Canada

Standard Shipping

  • $14.99 USD
  • Estimated delivery: 5–8 business days

Express Shipping

  • $24.99 USD
  • Estimated delivery: 3–5 business days

Shipping Delays

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Delivery may be delayed due to:

  • Severe weather
  • Holidays
  • Carrier delays
  • Customs processing (for Canadian orders)
  • Other circumstances beyond our control

Order Tracking

Once your order ships, you will receive a tracking number by email so you can monitor your shipment.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

Max Glora is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update the address before your order ships.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Max Glora is not responsible for lost or stolen packages.

If you experience an issue, please contact the shipping carrier first. We will gladly assist you whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging

We will review your claim and work with you to provide a replacement or an appropriate resolution.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Max Global Group LLC
Operating as Max Glora
maxglobalgroupllc18@gmail.com