Return & Refund Policy

Effective Date: August 2026

Max Glora is owned and operated by Max Global Group LLC. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• A proof of purchase or order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used perfumes
• Opened beauty or cosmetic products
• Gift cards
• Clearance or final sale items
• Personalized or customized products

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the shipping box (if applicable)

We will review your request and provide a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Please allow 5–10 business days for your bank or credit card company to process the refund.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item was damaged, defective, or sent incorrectly, Max Glora will cover the return shipping costs.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow our return policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Max Global Group LLC
Max Glora
maxglobalgroupllc18@gmail.com